Frequently Asked Questions

We are closed the following days: Christmas Eve, Christmas Day and New Year’s Day.

We have extended in-store availability on Saturday December 20th from 10 AM to 6 PM.

Otherwise, our regular shop hours are Monday through Friday, 10 AM EST to 6 PM EST.

Order before midnight EST on Wednesday the 17th for expected delivery on or before Christmas Eve.

We accept major credit cards, PayPal, Google Pay, and requested wire transfers.

Please note: orders cancelled prior to shipment will not be refunded for credit card processing fees incurred at the rate of 3%.

• Your order may take 24–48 hours to process. Once processed, you will receive a shipping confirmation email with tracking.
• Orders ship Monday through Friday via FedEx Express Standard Overnight. We are unable to ship to PO Boxes.
• Orders placed on Friday ship with an expected delivery date of Monday. Please contact us to arrange Saturday delivery.
• Our shipping cutoff time is 2:30 PM EST.
• If you would like your order held at a local FedEx location, indicate this in the “Ring Sizing & Shipping Requests” section at checkout.
• Due to the high value of our products, signature confirmation is required on all orders.
• All orders ship in discreet, inconspicuous packaging.
• Additional order validation may be required and could delay delivery.
• You are responsible for any applicable sales tax, duties, or governmental fees. Taxes are calculated at checkout when required.

Please note: orders cancelled prior to shipment will not be refunded for credit card processing fees incurred.

Fee: Complimentary shipping on all U.S. orders over $1,000 via FedEx Standard Overnight. Orders under $1,000 ship via FedEx 2-Day.

Delivery Time: 1–2 business days after shipping confirmation, barring carrier delays.

Processing: Orders typically process within 24–48 hours.

Please note: orders cancelled prior to shipment will not be refunded for processing fees.

International shipping charges apply and are quoted based on value, destination, and carrier availability. Please contact us before placing your order.

International customers are responsible for all import taxes, duties, and related fees charged by their country’s customs authority.

All international orders ship via FedEx or DHL unless otherwise stated.

Domestic returns are complimentary.

Quality Estate Jewelry must be contacted within 7 calendar days of delivery if you intend to return an item.

You have 3 calendar days from receipt of your insured return label to ship the item back.

If we are not contacted within 7 days and/or the item is not returned within the required timeframe, no refund will be issued.

All items must be returned in their original condition, including packaging.

Please note: orders cancelled prior to shipment will not be refunded for processing fees.

Please contact us via our Contact page to initiate a return.

Refunds are issued within 3 business days of receipt and inspection.

International return requests must be made within 7 calendar days of delivery.

The purchaser is responsible for all international return shipping costs.

Items must be returned insured for full retail value and in original condition.

Refunds are issued within 3 business days of receipt and inspection.

Appointments are available Monday through Friday, 10 AM to 5 PM.

We require 24 hours’ notice for in-store appointments.

Select weekend availability may be offered depending on staffing.

Click here to schedule an in-store or virtual appointment.

• Paid street parking is available nearby.
• Additional free parking may be available in surrounding areas.

For orders over $1,000, complimentary sizing may be offered when possible.

Sizing requests can be submitted at checkout or by contacting us directly.

Sizing typically requires 5–7 business days.

Complimentary stone tightening or prong assessment is included within the first year of engagement ring purchase.

We service only pieces purchased through Quality Estate Jewelry.

All jewelry is inspected prior to listing to ensure integrity.

Antique and vintage jewelry is sold “as is” and requires thoughtful wear.

Common repairs include sizing, stone tightening, polishing, re-tipping, and clasp maintenance.

Please contact us for repair coordination and estimates.