Refund policy

RETURN & REFUND POLICY

Last updated: 10/15/2026

At Quality Estate Jewelry, we want you to feel confident buying one-of-a-kind estate, vintage, and pre-owned fine jewelry online. Quality Estate Jewelry is the seller of every item on our website, including items we offer on consignment, so all returns and refunds are handled by us. If your purchase isn't the right fit, we offer a simple return process with complimentary insured return shipping.

5-Day Return Window

You have 5 days from the date your item is delivered to request a return.

To be eligible for a return, your item must:

  • Be in the same condition as received
  • Be unworn, unused, and unaltered
  • Include all original packaging, documentation, certificates, and tags, if applicable
  • Be accompanied by proof of purchase

For security and authenticity purposes, every returned item is inspected before a refund or store credit is issued.

How to Start a Return

Email us within the 5-day return window at support@qualityestatejewelry.com with your order number and the item you are returning.

Once your return is approved, we will send you a complimentary, fully insured prepaid return label and packing instructions. The label may direct your package to one of our secure inspection locations. Always use the label we provide, and do not send items to any other address.

Items returned without prior authorization, or without our prepaid label, will not be accepted.

Return Shipping

We provide complimentary, fully insured return shipping for approved returns within the United States. Please follow the packing instructions carefully so your item remains insured while in transit back to us.

Refunds to Your Original Payment Method

Once your return is received and inspected, we will notify you whether it is approved.

For approved returns refunded to your original payment method, a 3.5% restocking fee is deducted from the refund amount to cover non-refundable card processing costs. The remaining balance is refunded to your original payment method.

Please allow up to 10 business days after approval for us to process your refund. Your bank or card issuer may need additional time to post it. If more than 15 business days have passed since your refund was approved, contact us at support@qualityestatejewelry.com.

Store Credit (No Fee)

If you choose store credit instead of a refund to your original payment method, no restocking fee applies. You will receive 100% of the eligible purchase amount as a digital gift card for a future purchase from Quality Estate Jewelry.

Exchanges

Because most of our pieces are one of a kind, we do not offer direct exchanges. If you would like a different piece, return your eligible item for store credit and use it toward your new purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered. If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at support@qualityestatejewelry.com, with photos if possible, so we can make it right.

If we confirm the item was damaged, defective, or incorrect on delivery, you will receive a full refund or replacement credit, including original shipping, with no restocking fee.

Authenticity Guarantee

Every item is guaranteed authentic as described. If an item is found not to be authentic as described, you are covered by the Authenticity Guarantee in our Terms of Service, which provides a full refund with no restocking fee for 30 days after delivery. This applies even after the 5-day return window has closed.

Non-Returnable Items

The following items cannot be returned, except under the Authenticity Guarantee or for items that arrive damaged, defective, or incorrect:

  • Items marked as final sale
  • Custom or personalized jewelry
  • Items that have been resized, engraved, modified, or altered at your request
  • Items showing signs of wear, damage, alteration, or tampering after delivery
  • Items missing original documentation, certificates, tags, or components that were included with the purchase

If you're unsure whether your item qualifies, please contact us before sending it back.

Canceled Orders

If you cancel before your order ships, or if we cancel it because an item is no longer available or cannot be verified, you will receive a full refund with no fee.

Questions

For questions about returns or refunds, contact:

Quality Estate Jewelry LLC
Email: support@qualityestatejewelry.com
Phone: +1 786-710-3888